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Returns

RETURN POLICY

 

We fully back our products and want nothing more than for our customers to be happy with their purchase.  If for any reason you would like to make a return...

  • Returns for customers in the United States are free within 15 days of purchase.  Simply email hello@andovertrask.com with the reason for your return, if you would like to exchange or a refund.
  • Returns on International orders are at customer's expense.
  • Return or exchange of full-price merchandise must be made within 15 days of purchase.
  • Sale merchandise and promotions may be exchanged only.
  • Products must be unused, unworn, and in original condition with original hangtags and packaging attached.
  • Only items purchased through andovertrask.com may be returned to our online store. Items purchased through any of our wholesale partners must be returned to the place of purchase.
  • In the case of items damaged during shipment, please contact us at hello@andovertrask.com.
  • Refunds will be made in the same form of payment as purchase.

Price Adjustments:

  • Price adjustments will be honored within 2 days of the original purchase date and will be refunded in the original form of payment.
  • To receive a price adjustment for eligible items, contact us at hello@andovertrask.com.

If you are making a return, please follow these simple instructions:

  • Email hello@andovertrask within 15 days of purchase.
  • Prepaid mailing label will be emailed to you within 24 hours of request.
  • Complete our Returns Form and enclose it with the item.
  • Pack the item securely in the original package (when possible) and tape label to top of the box - covering previous label.
  • Seal the box and drop off at your local Post Office or give to a USPS carrier.