Customers in the United States are responsible for the cost of return shipping. For exchange orders, we will cover the cost of shipping replacement merchandise. Returns are not accepted on International orders.
- We accept returns and exchanges of product shipped within the United States only. We do not accept returns or exchanges for items shipped internationally.
- Return or exchange of full-price merchandise must be made within 15 days of purchase.
- Sale merchandise and promotions cannot be returned.
- Products must be unused, unworn, and in original condition with original hangtags and packaging attached.
- Only items purchased through andovertrask.com may be returned to our online store. Items purchased through any of our wholesale partners must be returned to the place of purchase.
- We do not support returns, re-ships, or re-credits for items shipped internationally.
- We do not accept returns for items shipped internationally.
- In the case of items damaged during shipment, please contact us at email@example.com.
- Price adjustments will be honored within 2 days of the original purchase date and will be refunded in the original form of payment.
- To receive a price adjustment for eligible items, contact us at firstname.lastname@example.org.
- Pack the item securely in the original package (when possible).
- Complete our Returns Form and enclose it with the item.
- Ship the return package to:
334 River Road West #307
Manakin Sabot, Virginia 23103
Keep the tracking number for your returned order to ensure that the package makes it back to Andover Trask. You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.